My water service lateral has frozen, what do I do?
Contact Weston Municipal Utilities immediately at 715-359-2876, any time, any day. You will reach our answering service during non-business hours. The Utility policy is only to trouble shoot and work to correct water service lateral freeze-ups during daylight hours as a matter of safety for the operational staff assigned to respond to these problems.

Show All Answers

1. Why do water service laterals freeze, aren’t our pipes buried deep enough?
2. Is there anything I can do to prevent my water service lateral from freezing?
3. If I need to run water for freeze protection, which faucet should I run?
4. Is there any way to tell if my water service lateral is about to freeze?
5. I noticed the signs that my water service lateral might be freezing, what should I do?
6. Who is responsible for thawing a frozen water service lateral?
7. How will I know whether to start or stop running water for freeze prevention?
8. Why doesn’t the Utility just notify everyone to run water to prevent service lateral freeze-ups?
9. My water service lateral has frozen, what do I do?
10. My neighbor’s water service lateral has frozen. I don’t have any problems, but the Utility still wants access to my home. Why?
11. I have been told my water service lateral is non-metallic (i.e. plastic), how can my lateral be thawed?
12. If my water service lateral has frozen, isn’t the Utility obligated to restore my water service in a specific time?
13. I reside in a mobile home park, am I supposed to run water for freeze protection?
14. I live in a rural part of the Village and have a private well for my water and a private septic system for wastewater. Am I supposed to run water?